Dear Customer,

As of October 9, 2025, all SEPA credit transfers will require an automatic check, Verification of Payee (VoP). This is part of a new EU regulation aimed at improving the security of payments.

What does this mean in practice?

When you pay an invoice in your online bank, the bank automatically checks that the payee's name you enter matches the actual owner of the account number.

The purpose of the reform is to prevent fraud and erroneous payments. If the name you enter does not exactly match the account holder's name, the online bank will issue a notification, such as "name does not match" or "name partially matches".

How should you take this into account when paying invoices to us?

In order for your payments to be processed smoothly and without any potential error messages from the bank, it is very important that you use our official name when making the payment.

When paying an invoice to Protector Vakuutus, please ensure that the payee's name is:

Protector Forsikring ASA, Suomen sivuliike

If you enter a payee name other than the official name mentioned above, your bank may issue a warning about the discrepancy between the name and the account details. Despite this, you can still safely approve and pay the invoice.

We hope this change will not cause you any inconvenience. Please forward this information to the person in your organization responsible for paying invoices.

If you have any questions about our invoices, you can contact our customer service. For more detailed questions regarding payment matters, we ask you to primarily contact your own bank.